EXCHANGE & RETURN POLICY
Please note that swimwear items are non-returnable for hygiene reasons.
Before purchasing, please kindly check our size chart. If you have any questions, our manager will be happy to help you choose the right size.
Exchange Policy
Exchanges are possible only if the requested model/size is in stock and all of the following conditions are met:
- the original packaging is undamaged;
- all tags are preserved and attached;
- there are no signs of wearing/trying on, no damages and spots.
If any signs of use, or damage are detected, we reserve the right to refuse the exchange. In this case, the item will be returned to the customer.
Exchange processing time:
The exchange takes 2 to 4 working days and is carried out only after full confirmation of the exchange.
Exchange service fee — 40 AED.
Payment is made upon delivery of the replacement item.
To request an exchange, please provide:
- your order and phone number;
- photos of the items in packaging (both sides);
- the name, color and size of the items you would like to make exchange on.
Exchanges are only possible for items that are currently in stock.
Exchange Process — Two Steps
After receiving your information and confirming availability, we submit a pickup request to the courier service.
Once the item is received and inspected at the warehouse, another delivery of the replacement items is arranged.
Delivery Timeframe
Delivery is scheduled for the next day after the exchange request is placed. If the courier cannot reach you at the provided phone number or address, the delivery will automatically be moved to the following day.
Returns of Defective Items
Substandard quality items are those items that have any internal and external manufacturing flaws or items that do not match your order.
All quality claims are accepted withing 5 days from the moment the order is received by a customer. These terms are considered reasonable for the detection of any flaws. After this period any claims will not be accepted.
Refunds are processed via the payment system within 3 business days.
If you have any questions regarding returns, please contact our manager at +971555163529 or via email at lovepam.manager@gmail.com
